Frequently Asked Questions
We offer expert domestic and office cleaning services, including one-off cleans, after builders cleaning, carpet and upholstery cleaning services, as well as ironing.
Yes, we are very happy to call round to talk through your cleaning requirements face-to-face if you wish, with no obligation whatsoever. But if you're too busy to meet up, that's fine too, and we can easily talk through your needs over the phone if you prefer. In any event, once you decide to use our services, our selected team member will arrange to meet with you on their first visit to get to know you and take your instructions.
All our team members have to provide us with comprehensive references from their former employers, which we check out in detail. Many of our team members also have CRB (Criminal Records Bureau) certification, and they are all happy for our customers to carry out police checks on them if required.
What happens if I am not satisfied with the quality of work undertaken by the team member allocated to clean my property?
In the unlikely event that you are not happy with the standard of work, please let us know as soon as you notice there's a problem. We'll either work with the team member to ensure their performance lives up to your expectations, or allocate a different team member to clean your house if required.
We have employers and public liability insurance to cover for any major damage within your home, there is an excess on all claims for which you would be responsible for. We do not provide cover for accidental damage for the first £250 of any loss. Please make your own insurance arrangements for the excess.
We have stringent securities measures for all Local Cleaners 4 U cleaners to adhere to regards key holding and alarm security codes. In essence, keys will never be sent through the post, names and addresses will never be written on keys or key fobs, keys will never be passed to anyone other than the owners or otherLocal Cleaners 4 U staff, and alarm codes will not be shared with any other individual.
All our team members can be fully trusted with a set of your keys and any alarm codes if applicable. When not in use, your keys are stored securely at our Head Office, and signed in and out by team members only when needed to visit your property.
It is your responsibility for providing the necessary cleaning materials and equipment needed, as well as giving instructions concerning the operation of the provided equipment and arranging access to your house.
All our team members are completely comfortable with cleaning your house to a high standard without regular supervision from you. However, if there are particular jobs you want doing on a regular or occasional basis, just let them know, and they will be happy to oblige.
Yes, of course! Wherever possible (subject to staff availability) we will arrange for our team member to clean your house at the time and on the day which suits you best. Once your time and day are confirmed, we will always endeavour to stick to the same day and time each week, so you know when we're coming. And we'll always let you know in advance if we need to change your cleaning schedule.
Yes, wherever possible we will ensure that the same team member comes to clean your house on each visit. That way, you can get to know them and they can better understand your specific requirements. However, on rare occasions (e.g. due to staff illness or holidays) it may be necessary to send a different team member - we'll always let you know in advance if this is the case.
It’s easy to get in touch with us! Choose from phone, email or simply complete and submit our online enquiry form. Click here to find out more.
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